Invoices & payments

Service fees, receipts, and the payment experience for clients

Commercial activity is meant to stay as traceable as hiring activity. The platform issues invoices on schedules your contract defines, routes payment through an integrated provider, and keeps a history your finance team can reconcile—without storing your full card details in the portal.

What shows up in your client account

  • Draft and final invoices tied to your service agreement.
  • Payment status, receipts, and failed-payment notices that need action.
  • Historical exports or summaries your programme enables for audit support.

How invoicing typically runs

Administrators configure cadence (for example weekly, fortnightly, or monthly) and amounts per agreement. On each run the platform prepares a draft invoice, staff review or auto-approve depending on policy, and the payment provider requests funds from the method you stored during onboarding. Confirmation is written back to your account so hiring and finance share the same timeline.

Behind the scenes (what you do not have to operate)

Separate flows move funds between Click Global Talent and Core Support Hub, and onward to talent payroll. Those movements are visible to the administrators who need them, but client users stay focused on their own obligations and receipts.

When something fails

Failed charges generate alerts for both you and administrators so the account can be brought current before screening or placement access is affected. Retry rules follow the payment provider and your contract—your Click Match representative explains the exact sequence for your organisation.

Secure card handling

Card details are handled securely by our payments partner. The portal stores only what you need to see status and receipts—not your full card number.

Optional accounting sync

Depending on your agreement, invoice data may also be available for your finance team to reconcile. Your onboarding contact will confirm what applies to your organisation.

Questions for your finance team

  • Which cost centre should own Click Match service fees?
  • Who receives automated invoice and dunning emails?
  • Do you require PO numbers or references on every invoice?

Share those answers during onboarding so the first billing cycle lands cleanly.